Conflict

Interpersonal Communication

Instructor: Keith Forrest

 

• Think of a real communication conflict that has occurred in your life with someone close to you.
• Focus on a conflict that was not resolved.
• Explain the nature of the conflict to your group.

 

1. Was your communication in that conflict assertive, aggressive, passive, or a combination of the three?
2. Using the five stages of Conflict Resolution, come up with a plan for resolving that conflict.
3. Did you participate in any of the 7 types of communication behavior that heightens conflict including: Avoidance, Non-Negotiation, Silencing, Forcing, , Beltlining, Verbal Aggressiveness, or Argumentativeness?
4. State the problems and solutions for the five stages in concrete terms, explaining how other important interpersonal communication concepts played a role such as Culture, Self, Perception, Listening, Verbal Messages, and Non-Verbal Messages.